Terms

Payment types

Payment can be made by credit card via PayPal (please note you do not need a PayPal account to use this option) or alternatively with a PayPal account.

All prices quoted are in Australian Dollars ($AUD)

Postage – Australian Orders

We use Clipper Parcels to deliver orders to customers located between the Central Coast, NSW and Sydney, NSW. For all other locations we use Australia Post. Orders submitted with a PO Box will be sent via Australia Post services.

Please allow up to 10 working days for delivery of Australian orders.

A minimum shipping charge of $10 applies to all orders.

Oversized items (such as furniture), interstate and international orders may incur additional freight charges. As such, these items can not be purchased directly from the online store. Please use the contact form on the individual product page to enquire about that item.

Please note some items may be too large to send via Australia Post. In this instance we unfortunately will not be able to ship that particular item.
International Orders

International orders are welcome.

Postage will be quoted on a situational basis i.e. the size and weight of the items you are ordering.

International customers are encouraged to email [email protected] or use the enquiry form on the product page for a postage quote before submitting an order.

Order Confirmation
Upon submitting your purchase an Order Confirmation will be automatically generated by our system and emailed to you.

Return Policy
Seaweed and Sand complies with Australian Consumer Law regulated by the Department of Fair Trading in regard to damaged or faulty goods.

Goods must be returned in original packaging together with proof of purchase within 14 days of receipt of delivery in order to be eligible for exchange or a credit note.

Refunds are not permitted for change of mind purchases.

To process a return:

  1. Email [email protected] with your order number and ‘Returns Request’ in the subject line e.g. “Returns Request – #123”
  2. Please include the full name of the person who placed the order, and the date of the order
  3. Please outline the details of your request – whether you require an exchange, credit note or would like to apply for a refund.

In the unlikely chance that your products have arrived damaged, please provide a photograph of the damaged goods in your Returns Request email. We are unable to accept refund requests without photographic evidence.